FAQs
Q
Is it possible to get a customized subscription plan or contract period?
A
Yes, we have different plans that can cater to your needs. Contact our customer support team by calling (852)3755 0220 or emailing support@renaudair.hk。
Q
What payment methods do you accept?
A
Currently, you are able to pay the fees using Visa, Master, UnionPay, AMEX, JCB, PayMe.
Q
Should I run my air purifier all the time?
A
It is recommended to run your air purifier 24/7, especially when it is heavily polluted outside, or if you suffer from allergies or other respiratory ailments.
Q
How much electricity does the air purifier consume?
A
Many people think that if an air purifier runs 24 hours a day, it consumes hug electricity. On the contrary, most air purifiers now in the market are energy efficient, including ours.
Q
How often do I need to change the filters of my air purifier?
A
The lifespan of the filters usually lasts for 6 months, therefore, it is recommended to change your filters semi-annually. Changing your filters on time will prolong the life and maintain the cleaning efficiency of your air purifier.